If you would like to write to us, you can do so through the following channels:
Editorial email
- To report errors in a review: redaccion@casino.juegos
- Suggestions for casinos to review: sugerencias@casino.juegos
- Legal / compliance inquiries: legal@casino.juegos
- Press and partnerships: prensa@casino.juegos
We respond in Spanish (with or without accents, whichever you prefer).
Response times
- Data error reports: response within 48 business hours.
- Suggestions and general inquiries: within 5 business days.
- Press requests: response within 7 days.
What to include in your message
So we can resolve it faster:
- Specific URL of the page or review you are writing about.
- The specific detail you want to correct or ask about.
- Source (if you are reporting a factual error, indicate where the correct information is).
What we don't do
We do not respond to:
- Requests to remove negative reviews without concrete evidence. If your casino was rated poorly and you believe it is unfair, present the data. If you are right, we correct it. If not, we stand by the evaluation.
- Offers of payment to improve a rating. Our methodology is public (methodology). We do not sell positions in the ranking.
- Requests for outbound links from sites unrelated to gambling regulation.
For players with a gambling addiction
If you reached this page looking for help with a gambling problem, we are not a psychological support service and cannot help you directly. But you can contact:
- Mexico: Jugadores Anónimos México · 800-832-3700
- Argentina: Red Asistencial Provincial · 0800-444-4000
- Spain: Federación Española de Jugadores de Azar Rehabilitados (FEJAR) · 900-200-225
More on our responsible gambling page.
About Casino.Juegos
- Legal name: Casino.Juegos Editorial
- Domain: casino.juegos
- Legal notices: Terms of Use · Privacy Policy
More about us: About Us · Team · Methodology.