Every review on Casino.Juegos follows the same evaluation process. This page documents exactly how we work, what we measure and why.
The seven criteria
We evaluate each casino against seven documented criteria. Each carries a defined weight in the final rating (out of 10):
- License and regulation (weight 20%) — Does it hold a valid license in the jurisdiction where it operates? When was it issued? Is there a history of sanctions?
- Withdrawal speed and reliability (weight 20%) — Real time measured in testing, not the time claimed on the site.
- Bonus terms (weight 15%) — Rollover, validity, eligible games, maximum cashout. The lower the rollover and the clearer the T&C, the higher the score.
- Customer support (weight 15%) — Language (real Spanish or translated Spanish?), chat response time, quality of the answers.
- Game catalog (weight 10%) — Variety of providers, regional exclusives, presence of leading operators (Pragmatic Play, Evolution, NetEnt).
- Payment methods (weight 10%) — Fit for the local market (OXXO in Mexico, Mercado Pago in Argentina, Bizum in Spain), fees, times.
- Independent reputation (weight 10%) — Casino.guru Safety Index, complaints on LCB.org, litigation history.
The weighted sum produces the final rating (8.0–10.0 = recommended, 7.0–7.9 = acceptable, <7.0 = not recommended).
The complete process
Phase 1 — Registration and verification (1–2 hours)
We create an account with real data. We time:
- Time from form submission to email confirmation
- Number of required fields (ideal: ≤10; concerning: ≥15)
- Whether it requires identity verification before the first deposit (correct) or only before the first withdrawal (suspicious)
We document which documents it asks for KYC (ID, proof of address, selfie).
Phase 2 — Deposit and play (4–6 hours)
We deposit a minimum amount and a mid-range amount. We test:
- 2–3 different payment methods (minimum)
- Crediting time for each one
- Fees charged (declared vs actual)
- Welcome bonus activation (was it credited automatically? is opt-in required?)
We play at least:
- 3 slots from different providers (we test declared RTP vs perceived hit rate)
- One live blackjack or roulette table (latency, video quality, Spanish-speaking dealer)
- 100 hands of a game with a high rollover contribution, 100 hands of one with a low contribution
Phase 3 — Withdrawal (variable: 1–7 days)
We request a withdrawal immediately after partially meeting the rollover (NOT fully — we want to see whether the casino blocks partial withdrawals).
We time:
- Time from request to "processed" (the casino's internal status)
- Time from "processed" to actual crediting in the bank account
- Whether it asks for additional documents not requested earlier (red flag)
- Whether it pays the full amount requested or applies undisclosed deductions
Phase 4 — Support (throughout the test)
We contact support 3 times during the process. Once with a simple query, once with a technical query, once with a simulated complaint (e.g. "my withdrawal is delayed"). We measure:
- Time to first response
- Is it a real person or a chatbot?
- Quality of the Spanish (neutral or adapted to the local market?)
- Does it solve the problem or just give canned answers?
Sources we cite
Acceptable:
- Operators' official sites (T&C, FAQ, help)
- Regulators: SEGOB (Mexico), DGOJ (Spain), LOTBA / IPLyC / Banco Central (Argentina)
- Independent auditors: eCOGRA, GLI, iTech Labs
- Databases: Casino.guru Safety Index, LCB.org (only to verify complaints, not as an editorial source)
- Specialized press: SBC Americas, iGaming Business, Reuters, Bloomberg
NOT acceptable (never as a source):
- Other casino review sites — competitors, not sources
- User forums (Reddit, Telegram) — anecdotal
- Operator marketing communications without verification
When we update reviews
- Quarterly — Verification of figures (RTP, rollover, bonuses) against the official site.
- Events: license change, ownership change, new regulator, merger, sanction.
- Verified complaints — If Casino.guru or a regulator documents a serious problem, we update within 48 hours.
The last-reviewed date appears in the header of each review.
Errors and corrections
When we publish something incorrect:
- We correct the data within 24 hours of notification.
- We add a correction note at the foot of the article with the date.
- If the error was material (it affected the conclusion), we re-evaluate the entire review.
To report an error, contact us with the URL of the review and the data you believe is incorrect.