Trustly was founded in Stockholm in 2008 and today operates as a Payment Service Provider regulated under the PSD2 directive across the entire European Union. The technology is called Open Banking: it connects directly to your Spanish bank without you having to register on an intermediary platform or open a new account. We tested Trustly at 4 Spanish casinos licensed by the DGOJ during April 2026. Deposits credited in under 60 seconds. Withdrawals arrived between 6 and 14 minutes.
The difference from PayPal, Skrill or Bizum is structural. Trustly does not store your money. There is no intermediate balance. There is no Trustly account. It works as a regulated bridge between your bank and the casino, authorized to initiate transfers on your behalf when you approve via SCA (Strong Customer Authentication). This guide covers how it works, real timings, compatible Spanish banks and why it is not available in Mexico or Argentina.
| Data | Value |
|---|---|
| Type | Open Banking PSP |
| Company | Trustly Group AB |
| Founded | 2008 (Stockholm, Sweden) |
| Regulator | SFSA (Sweden) + EU PSD2 |
| Deposit | Instant (< 1 minute) |
| Withdrawal | 5-15 minutes |
| Player fee | 0 |
| Spanish banks | BBVA, Santander, CaixaBank, ING, others |
| Availability | Spain and the EU (not LatAm) |
How Trustly Works in Three Steps
The flow is radically different from that of any traditional e-wallet. No prior registration.
Step 1. You go to the casino cashier and choose Trustly as your deposit method. You enter the amount. The system shows you a list of compatible Spanish banks.
Step 2. You select your bank (BBVA, Santander, CaixaBank, ING, etc.). Trustly redirects you to your bank's secure page (it is not an iframe mimicking it: it is your bank's real URL). You log in with your usual username and password.
Step 3. Your bank asks you to confirm the transfer via SCA — push notification, SMS code or biometrics. You confirm. The funds leave your bank account and appear at the casino in under 60 seconds.
Timings measured in April 2026:
| Casino | Bank used | Amount | Time |
|---|---|---|---|
| 888casino ES | BBVA | 50 EUR | 38 seconds |
| LeoVegas ES | Santander | 100 EUR | 42 seconds |
| Betway ES | CaixaBank | 30 EUR | 51 seconds |
| Bet365 | ING | 75 EUR | 36 seconds |
No deposit took longer than 1 minute. The real speed depends on your bank: ING and BBVA were the fastest in our testing. CaixaBank was the slowest, but still under a minute.
Trustly Withdrawals: 5-15 Minutes in Spain
This is Trustly's strongest argument over cards. While Visa and Mastercard take 1-5 days at Spanish casinos, Trustly processes withdrawals in minutes.
The withdrawal process: you request it at the casino cashier, enter the amount and choose Trustly. The operator approves the withdrawal (KYC previously verified by DGOJ law) and sends the funds via Trustly to your bank account. This second part takes 5-15 minutes during business hours.
| Casino | Amount | Total time |
|---|---|---|
| 888casino ES | 80 EUR | 8 minutes |
| LeoVegas ES | 120 EUR | 6 minutes |
| Betway ES | 60 EUR | 14 minutes |
| Bet365 | 150 EUR | 9 minutes |
LeoVegas was the fastest. Betway the slowest (fourteen minutes), yet still better than any card or traditional bank transfer. Withdrawals outside banking hours can take longer: over weekends, we saw withdrawals of 30 to 60 minutes at some casinos.
Pay N Play — The Technology That Eliminates Registration
Here is Trustly's exclusive concept that no other payment method offers. Pay N Play combines payment + KYC + account registration in a single operation.
At a casino with Pay N Play enabled, the flow is: you go straight to the cashier without having created an account beforehand, choose Trustly, connect to your bank and authorize the transfer. The bank shares your verified data (name, national ID, address) with the casino under the PSD2 framework. The casino creates your account automatically using that data and credits the balance. No registration form. No additional KYC verification.
This is legal in some European countries where regulation allows it. In Spain, the DGOJ has additional consumer-protection requirements that limit pure Pay N Play, but some Spanish operators offer a simplified process that reduces registration to a few clicks.
The advantage for the player is speed. The downside: if you decide to close your account, the KYC data stays tied to your banking identity, which makes anonymity harder (unlike Paysafecard).
Spanish Banks Compatible with Trustly
Trustly has agreements with most Spanish banks. List verified in April 2026 (may vary):
| Bank | Supported |
|---|---|
| BBVA | Yes |
| Banco Santander | Yes |
| CaixaBank | Yes |
| ING Spain | Yes |
| Banco Sabadell | Yes |
| Bankinter | Yes |
| Kutxabank | Partial |
| Abanca | Yes |
| Unicaja | Partial |
| Cajamar | Partial |
The main banks (BBVA, Santander, CaixaBank, ING) have full integration. Regional banks and savings banks have partial integration: some casinos support them, others do not. If your bank does not appear in the cashier's list, you will have to use another method.
Important: to use Trustly you need active online banking with SCA enabled (push notifications or SMS codes). Without SCA, the bank automatically rejects the transaction for PSD2 non-compliance.
No Fees — The Main Benefit
Trustly charges the player no fee. Zero. The casinos we tested do not charge for accepting it either. The total cost of using Trustly is exactly the amount you deposit or withdraw.
Comparison with Spanish alternatives:
| Method | Typical fee |
|---|---|
| Trustly | 0 |
| Bizum | 0 |
| PayPal | 0 (EUR-EUR) |
| Skrill | 5.50 EUR (withdrawal to bank) |
| Neteller | 3.99% (withdrawal to bank) |
| Visa/Mastercard | 0 (casino), possible bank fee |
Trustly and Bizum are the only methods that combine zero fees with fast withdrawals. PayPal is free but has slower withdrawals (4-24h vs Trustly's 5-15min). Skrill and Neteller charge when transferring to the bank.
Trustly vs Bizum vs PayPal — Three Spanish Methods
The three dominate the card-free payment segment at DGOJ casinos. Structural differences:
| Criterion | Trustly | Bizum | PayPal |
|---|---|---|---|
| Type | Open Banking | Bank mobile payment | E-wallet |
| Deposit | < 1 min | Instant | 4 seconds |
| Withdrawal | 5-15 min | Instant | 18 min - 19h |
| Intermediate account | No | No | Yes (PayPal) |
| Prior registration | No | Only at the bank | Yes |
| Supported banks | Most | Bizum native | Manual linking |
| Works in | EU + some | Spain only | International |
Bizum is the fastest on withdrawals (instant against Trustly's 5-15 min). PayPal is the most international but with slower withdrawals. Trustly sits in the middle: no intermediate account, withdrawals in minutes, strong European regulation.
For exclusive use at Spanish casinos, Bizum usually wins. For multi-country European flexibility, Trustly. For integration with an e-wallet account separate from your bank, PayPal.
Why Trustly Does Not Work in Mexico or Argentina
Open Banking as a regulated concept is a European reality, not a global one. The PSD2 directive requires European banks to open standardized APIs to payment service providers like Trustly. Without an equivalent regulatory framework, Open Banking cannot operate.
Mexico has the Fintech Law (in force since 2018) that includes a framework for Open Banking, but the practical implementation is still developing. Banxico published secondary regulation in 2023, but most Mexican banks still do not expose standardized APIs accessible to third parties. Trustly does not operate in Mexico.
Argentina is further behind on Open Banking regulation. The BCRA has initiatives but no unified framework. Argentine banks do not expose APIs to PSPs like Trustly. It does not operate there either.
Alternatives in LatAm:
- Mexico: SPEI offers similar functionality (instant interbank transfer) but requires the user to initiate the transfer from their banking app; it is not exactly Open Banking
- Argentina: MODO allows payments from the banking app via QR. A similar concept but less automated than Trustly
- Brazil: PIX is the Brazilian answer. Open Banking works with local banks
If you play from LatAm, the local alternatives cover similar functions. Trustly is strictly European.
Security and Regulation: PSD2 + SCA + SFSA
Trustly is regulated on three levels. This matters because it defines the legal limits of what it can do with your data and your money.
Swedish regulation. Trustly Group AB is based in Stockholm and is supervised by the Swedish Financial Supervisory Authority (SFSA). It complies with Sweden's capital, transparency and consumer-protection requirements.
European PSD2. As an authorized Payment Service Provider in the EU, Trustly operates under Payment Services Directive 2. This includes Open Banking obligations (standardized APIs), data protection (GDPR) and fee transparency.
SCA (Strong Customer Authentication). Every transaction requires strong authentication from your bank: two factors among knowledge (password), possession (phone) and biometrics (fingerprint). Trustly cannot initiate transfers without your explicit confirmation.
In practice this means: if someone obtains your Trustly credentials (which do not exist, because there is no Trustly account), they still need access to your bank to complete any transfer. The attack surface is minimal.
Three Limitations of Trustly
It does not work outside Europe. If you play from Mexico, Argentina or any country without a PSD2 framework, Trustly will not be available. The local alternatives (SPEI, MODO, PIX) cover similar functions but are not identical.
Bank dependency. If your bank is not on Trustly's supported list, you cannot use it. Regional banks and small savings banks have partial or no integration.
No anonymity. Unlike Paysafecard, Trustly shares verified KYC data with the casino (name, national ID, address under PSD2). If you value anonymity, Paysafecard is the only truly anonymous option in Spain.
Frequently Asked Questions
How does Trustly work at casinos?
Select Trustly at the casino cashier, choose your bank, get redirected to your bank's secure page, authenticate with SCA and authorize the transfer. The deposit appears in under 60 seconds.
How long does a Trustly withdrawal take?
In our testing with Spanish DGOJ casinos, between 6 and 14 minutes. Trustly is one of the fastest withdrawal methods in Spain, beaten only by Bizum (instant).
Does Trustly charge a fee?
No. Trustly charges the player no fee. Casinos do not charge for accepting it either. EUR-EUR transactions are completely free in both directions.
Which Spanish banks support Trustly?
BBVA, Santander, CaixaBank, ING, Banco Sabadell, Bankinter and Abanca have full integration. Kutxabank, Unicaja and Cajamar have partial integration. Check the list at the casino cashier before depositing.
Is Trustly safe?
Yes. Trustly is regulated as a PSP by Sweden's SFSA and operates under European PSD2. Every transaction requires Strong Customer Authentication from your bank. Trustly stores neither your money nor your banking credentials.
What is Pay N Play?
Trustly technology that combines payment, KYC and account registration in a single operation. It lets you start playing without a traditional registration form. In Spain, DGOJ regulation limits the pure implementation, but some casinos offer a simplified process.
Does Trustly work in Mexico and Argentina?
No. Trustly depends on the European PSD2 regulatory framework. Without regulated Open Banking in LatAm, it does not operate. Alternatives: SPEI (Mexico), MODO (Argentina), PIX (Brazil).